Unspoken But Heard CIC

Terms of use

Clear boundaries for using our website.

Last updated: 5 September 2026

Who operates this website

UNSPOKEN BUT HEARD CIC A Community Interest Company, registered in England and Wales. Company number: 17432454 · Private company limited by guarantee.

Registered office: Ground Floor, 108-112 Main Street, Sundridge, Seven Oaks, United Kingdom, TN14 6ES.

These terms cover use of the Unspoken But Heard website and its controlled-testing features. Please also read our privacy notice. It explains data handling and does not replace these terms.

Peer support and availability

Our service is in controlled testing. Features and availability may change, pause or be unavailable. Access to an account does not guarantee a conversation or immediate response. Live-service eligibility and launch arrangements will be explained before a live pilot.

Support Companions offer human peer support. The website and conversations do not provide diagnosis, medical advice, treatment, psychotherapy or emergency care. Do not delay seeking professional care because of anything on this website.

If someone is in immediate danger, call 999 or go to A&E. See urgent-help information for other routes.

Using the service respectfully

• Respect others’ privacy, dignity and boundaries.
• Do not threaten, harass, discriminate, impersonate another person or use the service unlawfully.
• Do not publish another person’s private conversation or personal information without their permission.
• Do not attempt to access another account, bypass safeguards or interfere with the service.

We may restrict or suspend access where necessary to protect people or investigate misuse. You can raise a concern about an access decision.

Accounts and privacy

Keep your password private and use a safe device where possible. Sign out when using a shared device. Tell us through the concerns form if you believe your account has been misused.

Share only what feels appropriate. We cannot promise absolute confidentiality: authorised staff may review relevant information for safeguarding, and lawful disclosures may be necessary. See the privacy notice for details.

Website content and links

Unless stated otherwise, our branding and original website material belong to UNSPOKEN BUT HEARD CIC or their respective owners. You may read, link to and print pages for personal, non-commercial use. Other uses must respect applicable copyright law and any permissions from the rights holder. You retain any rights you have in content you submit.

External websites are operated by others and have their own terms and privacy notices. A link does not imply endorsement. We aim to keep information accurate but cannot guarantee that every page is complete or up to date.

Responsibility and your legal rights

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. These terms do not remove any mandatory consumer rights you may have.

Questions, changes and applicable law

You can write to our registered office or raise a concern online. We may update these terms as the service develops; the date above identifies the current version.

These terms are governed by the law of England and Wales, subject to any mandatory protections and court rights that apply where you live.